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A service agreement has been signed between GLOWUP ISTANBUL SAĞLIK TURİZM AGENCY TİC. LTD. ŞTİ. (hereinafter referred to as AGENCY) and the person who approved this agreement and received the service (hereinafter referred to as CONSUMER).
The subject of this agreement covers the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers – Regulation on the Methods and Principles of Distance Contracts (RG: 27.11.2014/29188) regarding the sale and performance of the reservation service of travel movements such as hotels, car rentals, tours, etc. that the Agency sells to the Consumer.
The Consumer shall be entitled to the following information regarding the Agency’s name, title, full address, telephone and other contact information, the basic characteristics of the service subject to sale, the sales price including taxes, payment method, etc. The consumer accepts and declares that he/she has been informed by the Agency in a clear, understandable and internet-friendly manner regarding all preliminary information regarding the service in question, the use of the right of withdrawal and how to use this right, the official authorities to whom he/she can submit his/her complaints and objections, etc., and that he/she has confirmed this preliminary information electronically and/or by phone or e-mail, and then approved the reservation and contract, in accordance with the provisions of this contract.
The consumer accepts the information documents regarding the reservation made through the online system and the mail and SMS notifications to be made by the Agency afterwards.
Consumers who do not sign the contract but participate in the service are deemed to have accepted and committed to the terms of the contract with the approval of this contract by the Consumer they have authorized on their behalf. The Agency reserves the right to recourse to other Consumers.
In the event that the service in question is used by a person other than the Consumer, the Agency is not responsible for the failure of the person in question to accept the performance.
If the bank or financial institution fails to pay the service fee to the Agency due to the unauthorized or illegal use of the Consumer’s credit card by unauthorized persons after the service is performed, the Consumer is obliged to compensate for the damages incurred.
If the bank or financial institution fails to pay the service fee to the Agency for any reason, including claims of unjust or illegal use arising from the Consumer’s credit card used, without the agency’s fault, after the performance of the product/service subject to the contract, the Consumer will be responsible for the service fee and all kinds of damages together with the legal interest accrued from the reservation date.
If the Consumer does not accept the performance by claiming that the service purchased is defective, it is mandatory to immediately notify the Agency and the accommodation facility in writing. Otherwise, the Consumer is deemed to have accepted the performance and used the service.
If the accommodation facility is not ready with the specified qualities or is not in a position to provide the service, the responsibility belongs to the accommodation facility and the Agency has no responsibility. In this case, the Agency has the right to accommodate the Consumer in a facility of the same standard or a higher category. If the Consumer does not accept such a change, the Consumer has the right to receive back the amount paid for the reservation and cannot claim any compensation from the Agency.
In the event that force majeure prevents the execution of the contract, the party in whose person the situation occurs shall immediately notify the other party of the situation in writing. In the event of the existence of force majeure, if the Consumer requests cancellation, the Agency is obliged to refund the amount it was able to receive from the person or organization from whom it purchased the service or mediated. The Agency cannot be held responsible for the refund of the amount it could not receive.
In case of early departure, including force majeure reasons, the Consumer must notify the Agency representative and the hotel where he/she is staying in writing of the reasons during the performance of the service, and the refund is at the discretion of the cooperating hotel/company/provider. The Consumer cannot object to the Agency in this regard. The penal action to be applied will be invoiced to the Consumer.
The Consumer must first notify the hotel, airline, i.e. the addressee, of all dissatisfactions regarding the hotel and/or provider companies according to the travel movement product he/she has purchased, and subsequently indicate the hotel as the other party in the lawsuits he/she will file and complaints he/she will make. No material or moral compensation can be claimed from the Agency in this regard.
In addition to the price increases for the early booking period and/or all periods (except for system-related errors), the difference between the price increases is not requested from the customer, and there is no refund in the discounts called as actions by the facility.
All kinds of responsibility regarding the baggage and its contents belong to the owner and the Agency has no responsibility for loss, theft or damage. The consumer is obliged to comply with the laws and customs governing the vehicle in which he/she will travel and the facility in which he/she will stay.
The scope of the coverage regarding incomplete or defective performance, damage and losses of Consumers who purchase travel insurance service is determined by the policy of the insurance company providing this service. The Agency does not bear any responsibility regarding the content, scope or application methods of these coverages.
The Agency may cancel the contract in the event of force majeure or situations originating from service providers, hotels, airlines, tour organizing companies or third parties that prevent the service from starting or continuing despite all due care. This situation must be notified to the Consumer as soon as possible. In this case, the Consumer has no right to compensation. The Consumer may be refunded the cost of the services that the Agency does not use, this situation is entirely at the discretion and discretion of the Agency.
The cancellation and refund conditions of the service purchased by the Consumer are also determined by the conditions received from the providers, and the cancellation and refund conditions of each provider may differ, and these conditions are clearly stated in our travel portal system before the relevant product/service is purchased. The Consumer is deemed to have accepted these conditions before purchasing this service. If the Consumer does not notify in writing within 24 hours that he/she missed the start and will accept the performance later, the Agency has the right to cancel all reservations made on behalf of the Consumer after 24 hours. In such cancellations, no refund will be made to the Consumer.
The Agency may partially or completely cancel the services it has announced or recorded up to 7 days before their commencement, if deemed necessary. If the Consumer does not accept these changes and cancellations, they have the right to cancel their reservation and receive a full refund of the amount they have paid within 10 days.
If the Consumer cancels the contract before the start of the service, the refund of the service fee will be determined by which company, hotel, provider the service they have received came from and their cancellation and refund conditions, and any refunds, if any, will be paid accordingly. Date changes made by the Consumer are deemed as cancellations and the prices of the service on the date of change will be valid.
If it is not possible for the Consumer to continue the service they have purchased, they can transfer their reservation to a third party by notifying the Agency in writing at least 7 days before the departure date, by fulfilling all the conditions applicable in terms of tour, hotel, etc., and the conditions of the provider they purchased the product/service from will apply. If a transfer is possible, in this case, the hotel, tour, etc. The transferor and the transferee are jointly and severally liable to the Agency for the payment of the service fee and all additional expenses arising from the transfer in question.
The reservation can be cancelled without interruption if the consumer documents the illnesses and deaths of himself or his first-degree relatives that prevent him from working normally for 10 days with an official report from a fully equipped state hospital. This situation is also processed in direct proportion to the rules of the relevant provider. In cases that cannot be documented with a report or are incompletely documented, the Consumer cannot make any requests.
According to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used within the scope of the product/service subject to this contract. However, the cancellation conditions applicable to reservation cancellation are stated above.
The information provided by the Consumer to the Agency for the purpose of making payment with the information specified in this contract will not be shared with third parties by the Agency except in the presence of an administrative/legal obligation.
Credit card information is only used to obtain authorization by securely transmitting it to the relevant banks during the collection process and is never stored. All credit card information is deleted from the system after authorization.
In matters not written in this contract, the provisions of Law No. 1618, TKHK No. 6502, IATA, IHA, UFTAA Convention, BK., TTK, international agreements to which Turkey is a party and the Regulations, Regulations, Circulars and Communiqués issued accordingly shall apply.
Applications may be made to authorized Consumer Arbitration Committees or Consumer Courts for the resolution of disputes arising from the implementation of this contract. Consumers have learned the terms of this contract, which will be valid between the parties, through catalogs, websites or advertisements, even if they have not signed this reservation contract by receiving it by mail order, virtual pos, money order or EFT for any reason, and have accepted and undertaken to receive this reservation contract under the written terms in this contract.
Best regards,
GLOWUP ISTANBUL SAĞLIK TURİZM AGENCY. TİC. LTD. ŞTİ.
The data of employees or other persons in GLOWUP ISTANBUL SAĞLIK TURİZM AGENCY. TİC. LTD. ŞTİ. is confidential. No one can use, copy, reproduce, transfer to others, or use this data for any other purpose without a contract or compliance with the law.
For the security of your membership account, do not share your username and password that you registered on the Site with anyone. When creating your password, we recommend that you use special combinations of numbers, letters and special characters in order to ensure that your password is unguessable by anyone other than you.
Sharing your password or user information with third parties or the access of this information to third parties may cause important data such as your user information and reservation information to be checked by third parties. In such a case, we would like to remind you that you will be responsible for all actions taken through your user account.
Therefore, you may be the addressee of legally binding transactions carried out by others on your behalf. If the security of your password is compromised for any reason, you should change your password.
GLOWUP ISTANBUL HEALTH TURIZM AGENCY. TİC. LTD. ŞTİ. takes all necessary technical and administrative measures to protect the personal data collected by GLOWUP ISTANBUL HEALTH TURIZM AGENCY. TİC. LTD. ŞTİ. and to prevent unauthorized persons from obtaining it and to prevent our customers and potential customers from being victimized.
Within this framework, it is ensured that the software complies with the standards, third parties are carefully selected and the data protection policy is complied with within the company. Security measures are constantly renewed and improved.
You can share your personal data with us during your visit to the Site or when you become a member of the Site and make a reservation. For more detailed information on how we collect, process, transfer your personal data and how you can exercise your rights regarding your personal data, please review our Disclosure Text on the Protection of Personal Data.
GLOWUP ISTANBUL HEALTH TURIZM AGENCY. TİC. LTD. ŞTİ. conducts the necessary internal and external audits on the protection of personal data.
GLOWUP ISTANBUL HEALTH TOURISM AGENCY. TRADE LTD. STI., when notified of any violation regarding personal data, immediately takes action to remedy the violation in question. It minimizes the damage to the person concerned and compensates for the damage. In case personal data is obtained by unauthorized persons from outside, it immediately notifies the Personal Data Protection Board.
Applications can also be made according to the procedures specified at https://www.glowupistanbul.com regarding the notification of violations.
For your questions and requests regarding the privacy agreement, you can print and fill out the form below and send it to the address below by registered letter.
GLOWUP ISTANBUL HEALTH TOURISM AGENCY. TRADE LTD. STI
Address: Esentepe Mahallesi, Yüzbaşı Kaya Aldoğan Sokak. Pardus Plaza, No:4 İçKapı no:4 Şişli/İstanbul
Phone: +90 543 475 41 10
E-mail: contact@glowupistanbul.com
Glow Up Istanbul is a health tourism company that works to provide you with privileged and quality service with its contracted doctors and contracted hospitals.
Desing By Zaren Agency
Glow Up Istanbul – All Rights Reserved